EAI Policies and Other Order Information

• Shipping Cost: If the shipping cost turns out to be less than what you are charged initially, we will refund the difference. If it costs more, we will inform you and send an additional invoice in PayPal for the difference.
• Insurance Policy: EA International is not responsible for the replacement of any damaged or lost items that are not insured by the purchaser. We use the USPS Ground Advantage option, which includes insurance for orders under $100. If your order exceeds $100 and you want insurance, you must purchase it when you place your order.
• Refund Policy: If for any reason you need to return a purchase, you must contact the EAI office within two weeks of the delivery date of your purchase to inform us of your wish to make a return. Materials must be shipped no later than two weeks after this notice is given. Shipping costs are the responsibility of the purchaser. The charges for returns made outside of this time frame will not be reimbursed without prior approval. No refunds for electronic materials (e-books) that have already been downloaded.
• Customs Fees: These are outside our control and, as every country has different rules, EAI can't include them with order totals. They are the responsibility of the order recipient.
• Shipping to Canada: To avoid customs fees and international postage, you may place orders for both French and English materials through PFEA (Publications Françaises Émotifs Anonyme) by emailing them at publicationsfrancaisesea@live.ca.